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Zayne's World Posts

Think about the entire customer experience

While I was ordering at a fast-food chain recently, I experienced a bad customer experience. The chain had implemented a new Point-of-Sale system which utilized a fingerprint reader for when the store manager might need to override a transaction. It was peak trading time and the franchise owner was hovering around front-of-house, I assumed to help if there were any…

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Lift up or bring down – you choose.

Overheard this conversation between 2 elderly men at gym: “How’s work going with you?” “Same shit, different day.” The conversation continued along this vein, both parties moaning about their daily work lives. This isn’t a unique case. It seems to be the norm to bitch and moan about work. Either it is really boring, mundane or painful, or it’s just…

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Org Structure

The organisational structures we live and work in have been around for so long we don’t know anything else. We just accept them and become part of them. But just because it’s all we’ve ever known doesn’t mean it’s right and it certainly doesn’t mean it’s the only way to be. There are other ways. Ways that don’t involve the…

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Creation

It’s rare that any creation, be it a work of art, a piece of music, a novel, a business idea or even a blog post comes out fully formed. It’s more likely to start off as a small kernel of an idea with not much surrounding it. When you focus on that idea and give yourself the space and time,…

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Show up

You won’t always be playing your A-game. You can’t always be firing on all cylinders. You’re definitely going to make mistakes. You’re sometimes going to be down, sometimes tired, sometimes scared. It doesn’t matter. There’s no point stressing about it. Just show up. Get yourself out of bed, slap some cold water on your face, get outside and get going.…

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Renaming…

My friend Sena suggested I rename my blog “Zayne’s World”

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Renaming…

My friend Sena suggested I rename my blog “Zayne’s World”. I agree. Done.

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Traveling the road

The road stretches lethargically ahead. The slow undulation through the hills and valleys calms my urban-infused mind, shepherding my thoughts, along with the goats, into the lush green pastures of the expansive foothills. Stepping away from the machinations of the city, the grid, the sparks, the ocean-traffic’s constant crashing waves, you shed your clockwork yoke, the tick-tock diarized slots of…

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Difficult conversations

It’s never a good time to have a difficult conversation. There will always be a reason to delay, to ignore, to avoid. We think that there will be a right time, but it just isn’t now. Time passes. The issue gets worse. You look back and see you probably should’ve had the conversation already. If you do it now it’ll…

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